fincy's Responsible Gaming — Stay Safe, Stay Happy
Gaming is for enjoyment, not stress. fincy believes every user's safety and mental wellbeing is the top priority. Find out on this page how to keep yourself and your family protected.
Our commitment to responsible gaming
Gaming at fincy is meant to be an enjoyable experience — never a source of financial stress. We believe real fun is only possible when users play mindfully and in control. That's why responsible gaming has been a core principle of ours from day one.
Our commitment is simple — every user stays in full control of their play. Tools to manage your time, budget, and mindset are built right into your account settings. fincy never encourages users to go beyond their own limits.
We believe lasting enjoyment depends on healthy habits. Excessive gaming can affect not just your finances, but also your mental wellbeing and personal relationships. That's why we're being upfront on this page — if you feel like you're losing control, take a break right away.
Our Core Principles
- Service available to adults (18+) only
- Users can set their own limits
- Active support provided once a problem is identified
- Chasing losses is never encouraged
- Self-exclusion and voluntary breaks are always available
Watch Out for These Warning Signs
Problem gaming can develop gradually, and it's often hard to notice until it's already an issue. If you or someone close to you shows any of the signs below, treat it as a warning.
- Spending beyond your means
- Chasing losses by playing again and again
- Playing with borrowed or secretly taken money
- Unable to stop playing
- Playing in secret from family and friends
- Skipping work or studies to play
- Feeling restless or irritable when not playing
- Feeling angry or frustrated after a loss
- Lying About Gaming
Set Your Own Rules
Set a Budget Limit
Decide in advance how much you want to spend daily, weekly, or monthly. You can set your own maximum deposit limit (in ৳) directly from your fincy account settings. Once a limit is set, changing it requires a waiting period — this protects you from making impulsive decisions.
Remember: only gamble with money you can afford to lose. Never use savings, rent money, or funds meant for food and essentials.
Respect Your Time Limits
Set a time limit before you start playing and stick to it when it's up. Focus fades and decision-making weakens during long sessions. Taking regular breaks keeps your mind fresh.
Make it a habit to take at least a 15-minute break after every hour of play. Never play when you're tired or going through emotional distress.
Temporary break (Break Mode)
Feel like you need a breather? On fincy, you can pause your own account for a few days or weeks. During this time, you won't be able to log in or place any bets. Your account reactivates automatically once the break period ends.
This is a powerful way to protect yourself in vulnerable moments. Letting family or friends know you're taking a break can make it even more effective.
Permanent Self-Exclusion
If you feel gaming is having a negative impact on your life, you have the option to suspend your account temporarily or permanently. It may feel like a hard decision, but it's a brave and right one.
To request a permanent break, contact our support team at [email protected]. Once the request is made, returning is not straightforward — and that's intentional.
Keep Minors Away
Fincy is strictly for users aged 18 and above. Underage use of gaming platforms can cause serious harm to a young person's development. Adults in the family have a responsibility to keep children and teenagers away from platforms like this.
Keep gaming apps or browsers on your device secured with a PIN or password. Never let children access your fincy login credentials. If you share a device, always log out when you're done.
Important: Creating or using an account on behalf of a minor is a serious violation of our Terms and Conditions. Any such account will be closed immediately.
Keep Life in Balance — Seek Help When You Need It
Ways to keep balance in your life
Gaming should only be a small part of your life. Spending time with family, socialising with friends, staying active, and focusing on work or studies — all of these matter far more than gaming.
If gaming is affecting your relationships, health, or work — that's an important signal. Stop in that moment, talk to someone, and seek professional help if needed.
Talk to someone you trust
If you're struggling with gaming, telling a family member or a trusted friend is the most effective first step. You don't have to face it alone — support from the people closest to you makes a real difference.
If your situation feels serious, speak with a mental health professional or counsellor. Mental health services in Bangladesh are now far more accessible than they used to be.
Contact fincy
Contact us for any gaming-related concerns or to set account limits.
Our support team is available 24/7. Your privacy is fully protected.
Need more information?
If you have more questions about responsible gaming, visit our FAQ section.
View FAQ Section