fincy Privacy Policy — How Your Data Is Protected
Fincy takes your personal privacy seriously. This policy explains in detail what data we collect, why we collect it, and how securely your information is kept.
Last Updated: January 2026
On This Page
- What Data Is Collected
- Purpose of Data Use
- Cookies & Tracking Technologies
- Data Retention & Security
- Sharing Data with Third Parties
- Your Rights & Contact
What Information We Collect
Account & Identity Information
At registration, we collect your name, date of birth, email address, mobile number, and Bangladeshi National ID number (where applicable). This information is used to verify your account and ensure secure access to our services.
The KYC process may require submission of additional identity documents. These documents are stored on secure servers and used exclusively for verification purposes.
Payment & Transaction Data
BDT (৳) transaction records — including deposit and withdrawal history via bKash, Nagad, Rocket, or bank transfer — are securely stored. Full mobile banking passwords and PINs are never collected or retained.
Transaction data is used for financial security, fraud prevention, and mandatory reporting to regulatory authorities.
Device & Usage Data
Your device type, operating system, browser information, IP address, and platform usage patterns (pages visited, time spent) are logged automatically.
This data is used to improve platform performance, monitor security, and personalize the user experience.
Why & How Your Data Is Used
Your data is used for account creation, login verification, gaming session management, and payment processing. This is core to platform functionality and essential for using our services.
Data is reviewed to detect suspicious activity, prevent account compromise, and guard against money laundering. This process keeps user accounts secure.
User experience data is analyzed to introduce new features, fix bugs, and improve platform speed and stability. All statistics are analyzed in aggregate form only.
Your contact details are used to send account notifications, security alerts, and relevant offers based on your preferences. You can opt out of promotional messages at any time through your settings.
Data is retained and disclosed in compliance with applicable Bangladeshi law, regulatory directives, and court orders. Users are informed wherever possible in such cases.
The support team can access account and transaction history to resolve issues, but passwords and PINs are never visible to them. Support records are retained for quality assurance purposes.
Learn About Cookies & Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small text files stored in your browser. fincy uses three types of cookies: essential cookies (to maintain login sessions), functional cookies (to remember language and preferences), and analytical cookies (to help improve the platform).
All cookies except essential ones can be disabled through your browser settings. However, disabling certain cookies may limit some platform functionality.
Analytics & Tracking
Fincy uses internal analytics tools to analyse platform usage statistics. This data is always aggregated and kept separate from personally identifiable information.
No third-party ad trackers are used on fincy. Your browsing behavior is never shared with advertising networks.
Data Retention, Security & Third Parties
How Long Your Data Is Retained
Active account data is retained for a defined period following account closure. Under Bangladeshi financial law, transaction records must be kept for a minimum of five years.
After account closure, any data not required to be kept by law is securely deleted. To request data erasure, please contact our support team.
Security Measures
All data transfers are secured with SSL/TLS encryption. Stored data is kept in encrypted form. Server access is restricted to authorized personnel only.
Regular security reviews are conducted. If a data breach occurs, affected users will be notified immediately.
Sharing Data with Third Parties
Fincy never sells personal data or shares it with third parties for advertising purposes. In certain circumstances, limited data may be shared where necessary.
- Payment Processor: bKash, Nagad, and similar providers receive the necessary information to process transactions.
- Game Providers: Third-party game providers only receive the information necessary for the gaming session.
- Legal Requirement: Information may be disclosed in compliance with government or judicial orders.
International Data Transfers
Some technical services may be operated on overseas servers. In such cases, we ensure those servers maintain adequate data protection standards. Any transfer of data outside Bangladesh follows applicable international standards.
Your Rights & Policy Changes
To find out what information we hold about you, submit a request to support. Full details will be provided within the specified timeframe.
You can correct inaccurate or outdated information through your account settings or by contacting the support team. Keeping your information accurate is important for account security.
You may request deletion of data that is not subject to legal retention requirements. Applicable data is deleted within a set period after account closure.
You may request to limit promotional communications or restrict certain data processing, though some processing is essential to keep core services running.
Policy Change Notifications
Fincy may update this Privacy Policy from time to time. For significant changes, a notice will be published on the platform and the effective date on this page will be updated. Continued use of the platform after any changes constitutes acceptance of the revised policy.
The latest version of this policy is always available on this page. For any questions or requests regarding our Privacy Policy, please get in touch with us.